Frequently Asked Questions

What can I expect from my first session?

Before we begin our massage, we will complete an intake interview, going over your goals, expectations, and preferences. I will leave the room while you undress to your level of comfort and get on the table under the provided sheet.

During the session, you will be fully covered by a sheet except for the area I’m working on. I generally keep conversation to a minimum and play ambient music so you can relax and enjoy the massage (if you prefer to listen to a specific nature sound, podcast or audiobook, let me know in advance so I can prepare the request). I will check in with you about pressure a couple of times, but please feel free to speak up at any time to increase or decrease pressure. 

After the massage, you can expect to feel relaxed and refreshed. If we did deep tissue work, the targeted area may feel sore and tender, this is completely normal. 

Make sure to drink extra water to rehydrate after the session. 

What should I wear?

Most clients prefer to receive their massage undressed (with or without underwear), which means you can wear whatever clothes you like to the session. 

If you prefer to stay clothed during our sessions (which is totally fine!), please wear comfy clothes like yoga pants or sweats and a loose-fitting top or tank top.

What products do you use?

I use Bon Vital’ Original Massage Lotion, it is non-greasy and unscented.

If you have any questions about the ingredients or if you have allergies or product preferences, please get in touch!

Do you do pre-natal massage?

Yes! I have experience with pre- and post-natal massage, and my naturally gentle touch is a great fit for sensitive bodies.

For pre-natal massages I only work with clients who are in their 2nd trimester or later.

If you have questions or concerns before booking a pre-natal massage, please reach out.

What is your cancellation policy?

Cancelled appointments: If you need to cancel your appointment, let me know as soon as possible. 

  • If you cancel within 24 hours of your booked session, you will be charged 50% of the cost of the session.  
  • If you cancel more than 24 hours before your session, you will not be charged. 

No-shows: No-shows will be charged the full amount of the session. To avoid being charged, please let me know as soon as possible that you won’t be able to make it to an appointment so we can reschedule. 

Late arrivals: If you are running late, please call or text me as soon as possible at 971-998-8616. Late arrivals are handled on a case-by-case basis, the worst case being your session ends at the scheduled end time and you will be charged the full amount for the session.

Refunds: Masonworks Wellness does not offer refunds on services. On a case-by-case basis, remedial work can be booked within 7 days of a session. 

How can I change my appointment?

Rescheduling: If you need to reschedule, please contact me as soon as possible. 

  • If you reschedule within 24 hours of your booked session, you will be charged 50% of the cost of the session.  
  • If you reschedule more than 24 hours before your session, you will not be charged extra. 

Shorten session length: If you choose to shorten the length of your session, please contact me as soon as possible.  

If you choose to lengthen your session at any time, schedule permitting, you will be charged the normal amount for the longer session. 

If you change the session length within 24 hours of the appointment, you will be charged for the longer session originally booked. 

If you change the session length more than 24 hours before booking, you will be charged the normal rate for the shorter session. 

What to do if I am sick?

If you are feeling any signs of illness, please contact me as soon as possible to reschedule your massage.

COVID safety?

My studio does not require masks at this time, and common areas are sanitized regularly. There are two windows that can be opened to ventilate the space, and a HEPA air filter that can be used upon request.

I am happy to wear a KN95 mask during our session, just let me know. 

If you have any further Covid-related questions or requests, please email me before your appointment.

What payments do you accept?

Venmo, cash, and credit card.

Do you accept tips?

Tips are never required, but always appreciated!

Do you have gift cards available?

Yes! eGift cards can be purchased at this link:

https://app.squareup.com/gift/MLVCQ9E1P3T6Q/order

Where are you located?

6536 Telegraph Ave, Suite A101

Oakland, CA 94609

What are your hours?

Sundays between 1:30pm-8:30pm.